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10/12/2020

5 tips on Thriving your business through 2021

38 Comments

Read Now
 
2020 has been a turbulent year for us all due to covid 19 and it has changed how we go through our daily life. Things such as a national lockdown or wearing a facemask has become our new norm. I am sure you can agree that these changes have been something to adjust to. It gives pleasure for us to globally celebrate the new breakthrough of a vaccine. With year 2021 approaching just around the corner, we can look forward to creating a more positive year. We give you tips for your business to thrive through 2021, where you can create a positive business for a positive new year. 

​

1. ​Embracing change

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​Changes have been made due to covid 19. Moving into 2021, it is these changes that will need to be embraced in order to stay ahead. Market trends change all the time, so this hopefully won’t be too much of a task. With an eye for catching unique opportunities to move your business forward, and a mind for brainstorming the possibilities of dominating the market, your business should thrive.  

​2. Keeping customer experience

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Customer experience is always the forefront of impressions when it comes to your business. Good customer experience can range from having a user-friendly website to friendly communication from staff. Post covid 19, 59% of consumers cared more about customer experience before they decided what company to buy from. This is an example of how powerful customer experience will be in dictating purchases in year 2021. If this is something you are already doing for your business, then keep up the good work. Afterall happy customers, happy business.​

3. Data driven decision making ​

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​We will use an analogy to explain this. Let us pretend that data is gold. Effort needs to be used in order to find the data which is gold. At first you are unaware of where the gold is, so you make hit and miss mining attempts to find it. When you find a gold mine, you know you have found a winner. Data needs to be collected overtime in order to make determinations for the best direction to take your business where you are more likely to increase conversion rates. 

​4. Realtime customer service

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​Real time customer service is being able to engage with customers without delay. This is a form of providing a good customer experience and using data for effective decision making. This can be done from taking a proactive approach in ensuring enough staff are available on popularly used platforms, to offering self-service to customers in order for them to complete the service without the wait for staff. Not only will real time service make your customers happier, it will also benefit your business. If your business has not incorporated this yet, now is the time to!

5. Enjoy the new year!

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​Most of all, don’t forget to enjoy the new year! If your business is oozing with happiness, it will surely rub off on to your customers. A saying goes, work hard play hard. We say, enjoy 2021.


​AUTHOR: JOY DIDEOLA
​DATE: 10 DECEMBER 2020

​

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38 Comments
Kim link
10/12/2020 08:53:21 pm

These are great tips and make me feel excited for 2021

Reply
AP&C
23/12/2020 02:02:05 pm

Glad you find these tips great. We are also excited.

Reply
Lazarus link
11/12/2020 06:36:38 pm

This is so amazzzing the person who wrote this is a genius and has such a positive mindset!

Reply
AP&C
23/12/2020 02:02:39 pm

We are glad you find this amazing. Thank you.

Reply
Mellisa link
15/2/2021 06:24:55 am

Great post. In my opinion, customer experience is an essential part of marketing. We should focus more on providing a better customer experience, and for that, we can create digital business cards. Digital business cards are very attractive, and useful for networking.

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Jenny link
6/10/2021 01:00:37 pm

I was simply exploring business development blogs on google, and found your content. I truly appreciate how you have covered some essential points here. Its quite interesting, the one point that really catches my attention is data driven decision making.
Thanks, It's a good read! :)

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SAN FRANCISCO link
30/3/2022 02:35:37 pm

These are great tips and make me feel excited for my weekend , the one point that really catches my attention is data driven decision making.
Thanks, It's a good read

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